Terms and conditions
Last updated: November 2026
These terms apply to Simply Mindful’s publicly bookable courses, retreats, practice groups, workshops and other programs. Workplace programs and venue hire have separate agreements.
Simply Mindful is the registered business name of The Trustee for Simply Mindful, ABN 48 594 956 683.
Booking and payment
Please read the program description and the program-specific payment, cancellation and refund policy in Bookeo before registering.
These terms apply alongside the policy you accept when booking. If they differ, the program-specific policy applies to that matter, subject to Australian Consumer Law. Later website updates do not automatically change an existing booking’s terms.
Full payment is due before the program starts, unless another deadline or payment plan is agreed during booking.
Sale prices are conditional on full payment before the sale ends. After that deadline, you must pay the standard fee to proceed with your booking, unless we agree otherwise in writing.
Payment-plan instalments must be paid by the agreed dates. If you withdraw, the program’s cancellation policy determines the total amount payable, regardless of what you have already paid. You may owe an outstanding balance or be entitled to a refund.
Cancellations, refunds and transfers
The policy accepted during Bookeo registration sets the notice periods, administration fees, refund amounts and transfer options for your program.
You can cancel through Bookeo or by emailing info@simplymindful.com.au.
If you cancel through Bookeo, please also email us to request any refund or follow up. Your cancellation date is the date you cancel in Bookeo, even if you email later. For email cancellations, it is the date we receive your email.
Transfer requests must be emailed to us. They are subject to the program-specific policy and are not confirmed until we agree.
We process approved refunds within 10 business days of receiving your refund request. Your bank or payment provider may take additional time to return the funds.
Unless the program-specific policy says otherwise, refunds and credits are not available for individual classes or sessions you miss.
These rules concern participant cancellations and missed sessions. They do not limit your consumer rights described below.
If we cancel or change a program
We may cancel or reschedule a program because of insufficient bookings, teacher illness, safety concerns or other circumstances.
If we cancel before a program starts, you will receive a full refund of the program fees paid, without an administration fee. If we cancel after it has started, we will refund the fees for the part we cannot deliver.
If we reschedule and you cannot attend the new dates, we will refund the fees paid for the sessions you can no longer attend, without an administration fee. If the whole program is rescheduled before it starts and you cannot attend, you will receive a full refund.
If we make another significant change, such as changing the location or switching from in-person to online delivery, we will tell you as soon as possible. If you do not agree to the change, you may cancel the affected part of your booking and receive a refund for that part, without an administration fee. If the change affects the whole program before it starts, you may cancel for a full refund.
No further instalments will be payable for the cancelled or changed sessions covered by your refund.
Suitability and participation
Mindfulness programs are educational and do not replace medical, psychological or psychiatric treatment.
Tell your teacher about relevant health concerns that may affect participation. If unsure about suitability, seek advice from your treating health professional before participating and discuss your concerns with us.
Individual practices are optional. You may adapt a practice, take a break or choose not to participate. Work within your limits and tell your teacher if you need support or an adjustment.
Respect and confidentiality
Treat teachers and participants respectfully. Keep other participants’ personal stories and identifying information confidential unless they permit you to share them. We cannot guarantee other participants’ actions.
Obtain permission from the teacher and anyone involved before taking photographs or making audio or video recordings.
Our Privacy Policy explains Simply Mindful’s recording practices. We tell participants beforehand if a session will be recorded and whether it will be shared.
Materials and recordings
Course materials and recordings are for your own learning and personal practice.
Do not share, reproduce, publish, distribute or use them to teach others without permission from Simply Mindful or the relevant copyright owner, except where permitted by law.
Online materials and recordings are available for the period stated for your program.
Privacy
We handle personal information according to our Privacy Policy:
https://simplymindful.com.au/privacy-policy/
Your consumer rights
Our services come with guarantees under Australian Consumer Law that cannot be excluded.
Nothing in these terms or a program-specific policy excludes, restricts or modifies those rights. Any legal entitlement to a refund or another remedy applies regardless of our usual cancellation rules.
Contact us
For booking questions, cancellations, refund requests or concerns:
Simply Mindful
Email: info@simplymindful.com.au
Phone: +61 490 354 900